Payment is successful but the society is claiming they have not received the amount yet.

If you have made the payment through the Mygate app, the amount is usually credited to your society’s account on the next working day (T+1).

For example:

1. If you make a payment on Monday, it will reflect in the society’s account by Tuesday.

2. If you make a payment on Friday, it will reflect by Monday (since weekends are excluded).

3. Society admins can cross-verify the credit using the UTR number on the Mygate dashboard and their bank statement.

If you have made the payment outside the Mygate app, such as through NEFT, EFT, cheque, cash, or another external payment method, you can submit a payment intimation to your society admin through Mygate app.

To notify your society admin:

1. Go to Community → Society Dues.

2. Select the invoice against which you made the payment.

3. Tap Mark as Paid on the invoice card.

4. Select the payment mode used, such as NEFT, EFT, Cheque, Cash, etc.

5. Select the date on which the payment was made.

6. Add any additional details, like reference number, UTR if required.

7. Tap Submit.

Once submitted, the request will be sent to your society admin for verification and settlement.

If the invoice continues to show as open after your payment has been verified, please reach out to your society admin to have the invoice closed.